You may wish to contact one of the organisations below if your concerns are about the care and treatment or service they have provided. Our local NHS Trusts have a Patient Advice Service (PALS) or an Advice and Complaints Team who will listen to your issues and try to resolve them quickly.

Organisation Telephone E-mail Address
Airedale NHS  FoundationTrust PALS
01535 294019
Complaints
01535 294015
pals.office@anhst.nhs.uk PALS/Complaints
Airedale General Hospital
Steeton
W. Yorkshire
BD 20 6TD
Bradford Teaching Hospitals NHS Trust PALS
01274 364021
Complaints
01274 364810
pals@bthft.nhs.uk
Or
complaints@bthft.nhs.uk
PALS/Complaints
Bradford Royal Infirmary
Duckworth lane
Bradford
BD9 6RJ
Bradford District Care NHS Foundation Trust (mental health, district nursing) 01274 251440 advice.complaints@bdct.nhs.uk Advice & Complaints
Bradford District Care NHS Foundation Trust
New Mill
Victoria road
Saltaire
BD 18 3LD
Yorkshire Ambulance Service 0345 122 0535 Patient.relations@yas.nhs.uk Patient Relations
Yorkshire Ambulance Service
Springhill 2
Brindley Way
Wakefield 41 Business Park
Wakefield, WF2 0XQ
Yorkshire Clinic 01274 550600 Bradford Road
Bingley
West Yorkshire
BD16 1TW

Complaints can be made to either the commissioner or provider of NHS services.  This means that you can make your complaint to the organisation where you received your treatment or, alternatively you can complain to NHS Airedale, Wharfedale and Craven CCG in relation to services that we commission. 

Return to Making a Complaint