If you would like help and support in making your complaint, NHS Advocacy is a free, confidential service which is totally independent of the NHS

There are two organisations that provide advocacy service across Airedale, Wharfedale and Craven:

Organisation Telephone E-mail Address
For patients from Airedale or Wharfedale:-
Independent NHS Complaints Advocacy Team (ICAT)
01274 750784  icat@bamhag.co.uk  ICAT
Rooms 21-29
1st Floor
The Tradeforce Building
Cornwall Place
BD 8 7JT
For patients who live in Craven:-
Independent Health Complaints Advocacy Service
0300 012 4212 helpwithnhscomplaintsnorthyorks@cloverleaf-advocacy.co.uk  Independent Health Complaints Advocacy Service
Cloverleaf Advocacy
4 Devonshire Court
Green Lane Trading Estate
York YO30 5PQ

If you are not satisfied with the final outcome of your complaint

Please discuss this initially with the organisation involved and should you remain dissatisfied you may contact the Parliamentary and Health Service Ombudsman at:

Organisation Telephone E-mail Address
PHSO 0345 015 4033 enquiries@ombudsman.org.uk PHSO
Millbank Tower