You can telephone our Patient Support Service and we will listen to your concerns, advise and try to help you. We will also make sure you know where to go and who to contact about your individual concerns or complaints. We work with those organisations which provide your NHS care and treatment to ensure that steps are taken ,as a result of complaints, to improve services for all our patients.

You may contact us at:

Organisation Telephone E-mail Address
NHS Airedale, Wharfedale and Craven Clinical Commissioning Group (CCG) 01274 237562 awcccg.quality@nhs.net Helen Hirst
Chief Officer
Airedale, Wharfedale & Craven CCG
Millennium Business Park
Steeton
Keighley
BD20 6RB

Who will deal with my complaint?

Where more than one organisation is involved in your complaint, NHS Airedale, Wharfedale and Craven CCG will liaise with the organisations involved and, where possible, provide a single response.

Additional Needs

When we receive your complaint, if you tell us that you have additional communication needs (such as needing written information in large print), we will ask how we can meet your needs and put in place suitable arrangements.

When will you deal with my complaint?

We will write to you within three days of receiving your complaint.

The letter will:

  • acknowledge your complaint
  • ask for consent (if necessary)
  • offer to discuss how your complaint will be handled – if  this has not already happened
  • provide you with a timescale for your issues to be reviewed

We will investigate and aim to provide you with a response which will include the outcomes of the investigation  and consider what we can learn from your complaint, within a timeframe we agree with you.

Our Complaints Policy –  is available here

Return to Making a Complaint