How you make a difference
Find out how we have used your feedback and insight to make a difference.
Here are some recent examples of how the engagement work we do with different communities and populations has helped shape local services and informed commissioning decisions:
As one of the partners in the West Yorkshire and Harrogate Health and care partnership, we have been engaging and talking with with staff, partners and the public about stroke care since this project began in February 2017. We have kept people updated throughout to ensure everyone had the opportunity to have their say on the development of the work.
On Tuesday 6 November 2018 a report was presented to the West Yorkshire and Harrogate Joint Committee of Clinical Commissioning Groups (meeting in public), to provide an overview of progress, conclusions, recommendations and next steps. You can read the report here. You can also read this letter sent to all stakeholders informing them of the decision made by the Joint Committee of Clinical Commissioning groups
The decision from the Joint Committee of Clinical Commissioning Groups concludes the West Yorkshire and Harrogate Stroke Programme work on hyper acute stroke services.
However, it is important to note that our conversations with people across the area have highlighted the importance of further improving care from prevention, hospital stroke care, community rehabilitation services, through to after care.
These conversations will continue in the six local areas (Bradford District and Craven; Calderdale, Harrogate, Kirklees, Leeds and Wakefield) which make up West Yorkshire and Harrogate as appropriate.
We would like to thank everyone for their involvement on the West Yorkshire and Harrogate stroke care work. You can find out how your views have shaped our work by reading 'You said, we did' . You can also find out about all the engagement that has taken place here.
Feedback and insight from young people helped develop our strategy for young people’s mental health and wellbeing - Future in Mind. We listened and incorporated into the strategy some key areas of insight gained from children, young people and their families. These included:
You can read more about how children and young people contributed to the Future in Mind strategy here.
Our CCG learns from patients in a variety of ways. One of the main ways that we do this is through our governing body hearing first-hand from patients and their families about their experiences of NHS services and how they can be improved.
Recently, our governing body has heard about experiences including;
You can read the patient experiences heard by our governing body in the governing body meeting minutes. These can all be found in our governing body papers.
So that our commissioning decisions are informed by listening to local people, we have embedded patient and public representatives in our governance structures, to make sure we hear the voices of patients and the public at all levels.
Involvement in governance includes:
Lay members work closely with our People’s Board to ensure they are closely connected with the views and experiences of patients and the public.
People share stories and feedback about health and care services in many different ways, such as:
Our Grass Roots system brings together all this insight to help us build a better picture of what’s working well and where improvements need to be made.
Grass Roots reports are discussed by our Joint Quality Committee to identify actions that need to be taken, and Grass Roots insight regularly informs our commissioning decisions.
For example a pattern of feedback relating to the experiences of Deaf patients has resulted in us working with Bradford Talking Media to develop awareness training for primary care staff.