Online services for patients
Find out more about the online services available to patients to manage appointments and order repeat prescriptions.
If you are registered with a GP surgery, you can request online access to manage your appointments and repeat prescriptions 24 hours a day, 7 days a week, every day of the year. It doesn't matter if your GP practice is open or closed, and it can often be more convenient than a phone call or travelling to your GP practice.
To be able to book your GP appointments and request your repeat prescriptions, you will need to ask your GP practice for a username and password for SystmOnline. SystmOnline is a free of charge service that you can use on your computer and / or download as an app for your smartphone or tablet device.
All you need to do is take a form of identification with you next time you're at your GP practice. This includes your passport, driving licence or birth certificate.
You can also request access to online services on behalf of somebody you care for, just ask your GP practice for more information.
You can also book your appointments online, see your medical records or order repeat prescriptions with Evergreen Life.
To use this service you will also need to ask your GP receptionist for your online access code.
More information about patient online services can be found on the NHS Choices website.
There are also lots of information videos about patient online services available on the NHS England YouTube channel.
NHS England has produced a wide range of support materials and resources to help GP practices and patient participation groups (PPGs) promote the use of patient online services. These include fact sheets, easy read guides and information on how to support people who have additional access needs.
There are also lots of videos available on the NHS England YouTube channel, including people's experiences of using patient online services.
Bradford district and Craven CCGs have also produced some promotional materials for GP practices and PPGs in different languages. These can be downloaded using the links below:
Click and easy (general promotion):
Why wait (online appointment booking):
A helping hand (online repeat prescription ordering):