Yorkshire Ambulance Service NHS Trust serves the whole of Yorkshire, an area that covers 6,000 square miles. It provides 24-hour emergency and healthcare services to a population of more than five million people, serving rural, suburban and urban populations, from remote homes in the countryside to small villages and multi-storey city centre apartments.

For many reasons some remote properties can be difficult for emergency services to locate. It might be that a residence is known by a name rather than a street number, shares a postcode with other properties in the area, or it is located at the end of a small country lane familiar only to locals. In any event, when emergency services are needed they find people very quickly in the vast majority of cases and are assisted by modern technology to do so.

However, on rare occasions it can prove more difficult to establish the exact location of an incident which is vital, particularly in the case of a life-threatening or serious emergency.

If your property is hard-to-find and you are worried that they might not be able to find you if  you need to call 999 for assistance, then the ambulance service has set up a way of allowing you to share key information on how to find you straight away.

What you need to do

All you need to do is complete this form which will be passed to the Yorkshire Ambulance Service Knowledge Management team to update their information. Please make sure that you give them as many details as you can about the location of your property. Once the team has these details, they will be added to the Trust’s mapping system to see if your property is clearly marked. Any directions or access information will be entered against your address so that emergency crews can accurately pin-point your address as quickly as possible when you need them most. 

If you live in Yorkshire and are concerned that an ambulance crew might not be able to find your property when you call 999 then the MapMe process managed by the Knowledge Management team can put your mind at rest by making sure you are on the map.