How we hold providers to account
Find out how we make sure that the services we buy deliver high quality care and give people a positive experience.
The main providers in Bradford district and Craven are:
Local councils – Bradford Council, North Yorkshire County Council and Craven District Council - are responsible for social care services and public health.
We regularly monitor feedback about these local providers to make sure that the services we buy deliver high quality care and give people a positive experience. If the feedback we receive suggests that there is an area for improvement, we work with our providers to identify the actions that need to be taken and follow this up.
The way that we pull together and analyse feedback is known Grassroots.You can read more about how Grassroots feedback has made a difference in our guide to Grassroots booklet.
We also work together with our provider organisations on engagement with patients and the public. This is facilitated by a Bradford district and Craven communications and engagement network which brings teams together to coordinate activity and jointly plan projects.
When providers want to make a change to a service, they must involve us as commissioners so that we have assurance that patients, carers and the public are involved in decision making. If appropriate, our CCG will carry out patient and public engagement activity or work closely with partners to make sure that patients and carers are fully engaged in any changes.
The CCGs' quality team take part in regular quality review meetings with all local providers. The engagement and experience team work closely with them to make sure our CCG is asking the right questions, focusing most on those people who find it hardest to access services or who will be most affected by any changes.
As a result of patient experience feedback we may invite providers to attend our Joint Quality Committee. The JQC is chaired by the CCGs' lay member for patient and public involvement and provides assurance about the action(s) being taken to improve services.
Providers report regularly to us about patient experience and engagement as part of their quality assurance processes. Our CCGs' comments formally on these reports. Sometimes we ask for more information about the involvement activities which have taken place, or make suggestions for ways provider can improve their engagement with patients and the public.