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Engaging People is a voluntary and community sector (VCS) partnership project, commissioned by the three Bradford District and Craven Clinical Commissioning Groups (CCGs) in 2017 to carry out public and patient engagement on our behalf.

The partnership includes local organisations CNet, HALE, BTM and Healthwatch Bradford and District

Engaging People carry out engagement work that links to CCG priorities and work streams, helping us reach out to hear the voices and views of particular groups or communities.

Some of their work is also about supporting other routes for engagement and feedback. This includes providing support to the patient participation group (PPG) network, facilitating the Women's Health Network and submitting information to our Grassroots reporting system.

You can find examples of the work they carry out to support those networks here or read a case study here.

Some recent example of Engaging People's public and patient engagement work can be found here:

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Self care report

This report sets out our findings from delivering a range of sessions with specific groups of people which included interactive activities and facilitated conversations. Our aim was to find out what people understand by ‘self-care’, what it means to them in their daily lives, and what they believe are the barriers to self-care for themselves and others. Here is a case study that demonstrates one of these barriers.

We also used these activities as an opportunity to continue promoting positive self-care messages and practices. Overall we visited 18 different groups, and spoke to 268 people.

Throughout our engagement, most people demonstrated a genuine interest and commitment to making positive self-care choices. Equally, most were open about where they can make improvements and took part in the “make one change” challenge where they pledged to take action. You can find another case study here which demonstrates how simple interactions can help improve someone's lifestyle.

Find out more by reading the report here.

Stop smoking services for pregnant women

Bradford district and Craven CCGs asked the Engaging People team to carry out a piece of work to better understand how smoking cessation services can support women and what would encourage them to stop smoking.

The objectives for this project were to:

• identify the key reasons pregnant women who smoke are not accessing existing services
• identify the key barriers to stopping smoking for pregnant women
• identify new ways to educate target groups around smoking in pregnancy and the impact of passive smoking.

Find out more about the report here.

Out of hospital community based services

This report focuses on the awareness, understanding and experiences of out of hospital (OOH) community based health services across Bradford district and Craven.

Over the counter medication

Between December 2017 and March 2018, NHS England ran a public consultation on reducing routine prescription of medication for minor and short term conditions, where over the counter (OTC) treatment is available. NHS England published a consultation report and guidance for Clinical Commissioning Groups. To help us consider how to implement this guidance locally, we asked Engaging People to find out the views of local people.   

Across Bradford district and Craven, Engaging People had detailed conversations with 227 people. Based on the groups identified as most likely to be affected by the changes, they targeted older people from both White British and black and ethnic minority backgrounds; parents of young children; and people on low income or income support.

The report found:

“People were generally in favour of the proposals but wanted to make sure that people who are worst off financially would not suffer as a result. Even when people thought that they would be affected personally by the changes, they were rarely against all proposals.

People gave a lot of time and thought to answering the questions. The proposed changes gave rise to conversations on much more than just a list of conditions - people talked about their relationship with the GP, priorities for NHS spending, barriers to self-care, how changes to health services are communicated, education, and health inequalities.”

You can find the Bradford report from May 2018 here and the report for Airedale, Wharfedale and Craven from July 2018 here.

Care navigation

GP practices across Bradford district and Craven are taking additional steps to help patients reach the right care from the right person first time with the launch of a new initiative called Care Navigation.

Poster - Female

When patients call their local practice to book an appointment, they may be asked a few brief questions by the reception team that will help them direct them to the most appropriate person to meet their needs.

The scheme is being rolled out nationally as part of NHS England’s GP Five-year Forward View and over 45 sites across England and Wales are currently offering Care Navigation in their GP practices. Find out more here.

Domestic violence and sexual violence

Across June and July 2018, Engaging People partners CNet and HALE were asked by the CCGs to gather views and experiences which could help inform the development of services for domestic violence and sexual violence.

Engagement focused around six key areas,

  1. who do people talk to about domestic violence and/or sexual violence?
  2. what are the priorities of people when they seek support?
  3. what is missing from the support currently offered?
  4. what could be done earlier to prevent domestic violence and/or sexual violence?
  5. what is going on in our communities which might contribute to the problem?
  6. what’s most important to people experiencing domestic violence and/or sexual violence?

Engaging People teams worked through community groups and organisations working with people who have experienced domestic or sexual violence.

The report from the engagement work highlights commonly-occurring themes and key issues for commissioners to take into account when developing services. You can read the report here.

End of life care

From May to July 2019, our CCGs asked Engaging People to carry out conversations in local communities to find out how people think and feel about end of life care. We wanted to understand whether people are thinking ahead to help them prepare for end of life.

You can find out more about the findings from the engagement by reading the End of Life engagement report here

You can find all the Engaging People reports here:

Find more ways to get involved here.

Take part in our engagement activities and consultations here.

Discover more details on what engagement work we are doing here.

Or find out how you are also helping us make a difference to improve health services here.